Fast, Fun & Practical CE

24th February 2022

5:00-8:00 PM CT

Communication Recipes: Ingredients for Successful Recommendations

With special Co-Host Dr. Adam Christman!

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Get all your questions answered live by internationally renowned experts – right from the comfort of your home!

Vicky Ograin

MBA, RVT, VTS (Nutrition)

Angela Witzel Rollins

DVM, PhD, Diplomate ACVIM (Nutrition)

Amy Pike


Charli Dong


Event Schedule

Enjoy FREE high-quality veterinary CE! Grab your favorite beverage and join us for these 4 exciting lectures!

The pre-show countdown begins at 13:30 CDT

Speakers: Vicky Ograin, MBA, RVT, VTS (Nutrition)
Puppies and Kittens come into the practice, they are adorable and you just want to play with them. But we as the health care team need to be instrumental in helping pet parents navigate their new bundle of joy by helping to give them the right start. Puppies come in different sizes and reach maturity at different times. We will learn about nutrients of concern, as well as how to understand the AAFCO statement for large breed puppies. We will discuss a puppy visit as well as when to switch a puppy to an adult food. We will learn about kittens and nutrients of concern. We will discuss a kitten visit and when to switch a kitten to an adult food. We will end with meeting Buddy a large breed puppy and understand the importance of having a nutritional conversation.
Speaker: Angela Witzel Rollins, DVM, PhD, Diplomate ACVIM (Nutrition)
It is well established that excess weight caused by over conditioning can lead to orthopedic issues such as degenerative joint disease and ligament tears. In addition, the inflammation caused by fat tissue contributes to arthritis development. Weight loss is a key component to managing the pain of orthopedic disease in overweight and obese patients. However, weight loss plans are only successful if pet owners are motivated and engaged in the process. Educating owners about the impact of obesity on joint pain is an important first step, but the veterinarian must also assess an owner’s readiness for change. If receptive to the weight loss conversation, plans should be tailored to the owner and pet’s lifestyle and barriers need to be proactively addressed. Common barriers to success include multiple pets in the home, other caregivers providing food, cost of therapeutic diets and recheck appointments, excessive treat giving, and begging behaviors. Most of these barriers can be identified with a thorough diet history and addressed with a thoughtful plan. Continued communication with the veterinary team is also crucial for weight loss success.
Click here to check the lecture time in your local time-zone.
Speaker: Amy Pike, DVM, DACVB
In this session, the attendee will learn the basics of implementing a loyalty program inside a veterinary practice environment. We will review the key elements, such as platform requirements and program design, needed to engage the pet owner to influence behavior. We will review design and data from over 300 practices using a loyalty program for over 12 months to demonstrate the impact on client behavior changes in revenue and visits.
Speaker: Charli Dong, DVM
Clients come up with the darndest questions and their own ideas on diagnoses, especially when it comes to allergies. Therefore, with allergies, communication and client acceptance are paramount for success. Sometimes the questions have easy responses, but some can be a real head scratcher, pun intended. In this presentation, questions and obstacles will be proposed focusing on food allergies and atopic dermatitis, so stay tuned for quick key communication points and practical non-traditional solutions.

A short break: 16:03-16:06 CDT

Speakers: Vicky Ograin and Drs. Angela Witzel Rollins, Amy Pike and Charli Dong
Get all your questions answered from our panel of expert speakers in a fully-interactive, live online sessions!

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Advanced Stage Kidney Disease:
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Vicky Ograin, MBA, RVT, VTS (Nutrition)
Vicky received her technician degree from Los Angeles Pierce College. She served in private practice for many years in California, and then 20 years ago began a career with Hill’s Pet Nutrition, where she is an Engagement Specialist in the US Professional Veterinary Affairs department, where she focuses on developing and educating on nutrition and technician strategy.
In 2007, she completed a Bachelor of Science and in 2008, she completed a Masters, both in Business Administration. Vicky obtained her Veterinary Technician Specialty (VTS) in nutrition in June 2013. She is involved with many technician associations and is a past president of NAVTA. Vicky speaks nationally and internationally and is a published author.
Angie Witzel Rollins, DVM, PhD, Diplomate ACVIM (Nutrition)
Dr. Angela Rollins performed her DVM, PhD, and residency training at the University of Tennessee College of Veterinary Medicine. She has been a faculty member of the University of Tennessee College of Veterinary Medicine for over 10 years and teaches courses in veterinary nutrition and physiology and participates in the clinical nutrition service.
Dr. Rollins is president of the American Academy of Veterinary Nutrition and a former President of the American College of Veterinary Nutrition. Her research interests include obesity physiology, prevention, and treatment.
Amy Pike, DVM, DACVB
Amy is a native Arizonan and graduated from Colorado State University’s school of veterinary medicine in 2003. Working as an Army veterinarian and taking care of the Military Working Dogs returning from deployment spurred her interests in behavior medicine. Dr. Pike completed a Residency program and became board certified in 2015. She is owner of the Animal Behavior Wellness Center and was recently named one of the “Top Veterinarians of Northern Virginia” by NoVa Magazine for the fifth year in a row.
She enjoys gardening and hanging out with her active-duty Army husband of 20 years, her 13 yr old daughter, her 8 yr old son, and their menagerie- Pinocchio (27 yr old African Ring Neck parakeet), Dobby (6 yr old Devon Rex), Ike (4 yr old Giant Schnauzer), Scooby (2 yr old, Mini schnauzer), Ginny (3 month old Airedale) and Prickles (1 yr old Hedge Hog).
Charli Dong, DVM
Dr. Dong is a graduate of Western University of Health Sciences and completed her residency at Animal Dermatology Clinic in Pasadena where she currently works. Her special interests include atopic dermatitis, dermoscopy, and video-otoscopy. Currently, her main research is on atopic dermatitis, focusing on developing new diagnostic tests, new therapies, and the understanding of atopic dermatitis.
Dr. Dong lectures nationally and internationally and has authored many publications. She trains residents, is a clinical preceptor for veterinary students, is an instructor for the European School of Advanced Veterinary Studies, and serves as chairperson on the American College of Veterinary Dermatology (ACVD) Exam Committee.